The Customer Support department provides convenient access to Flow-Cal’s staff and resources. This division enables improved oversight of the technical support initiatives, ensuring all customers receive prompt attention and resolution to their questions, concerns, or issues. We offer comprehensive, premium support services for all our measurement software products, including software upgrades, that fully comply with today’s rigorous industry standards.
WE MEASURE SUCCESS
ONE CUSTOMER AT A TIME
Each and every one of our support representatives is eager and ready to help with any questions or issues that may arise. All Flow-Cal customer support reps are technically trained and dedicated to understanding your objectives. If they can’t provide an answer, they will quickly find the right person within Flow-Cal to help you. The customer support department has an escalation procedure to ensure that even your most technical questions are handled quickly and with expert precision.
To contact our support staff and for site key assistance, email firstname.lastname@example.org
or phone 281-956-4500.
MEET THE CUSTOMER SUPPORT TEAM
Hi, I’m Shanna Richmond, Flow-Cal’s Customer Support Manager. Since I started with Flow-Cal in 2000, I’ve been at the core of building our “customer-first” focus through my involvement with software testing, training, support, and professional services. I was previously the Customer Support Manager before transitioning to Professional Services, and most recently, developing the Flow-Cal University training department that you know today. I’m excited to return to the role of Customer Support Manager where I can leverage my vast customer-centric experience and knowledge of our applications. I invite you to meet the rest of the support team. Please don’t hesitate to call or email us anytime.
Since joining Flow-Cal in 2006 as a software developer, Jeff has been integral in the design and development of Flow-Cal’s product line. His experience provides him with key insight into the application as well as challenges clients may encounter. As a Sr. Support Representative, Jeff supports customers with technical issues and training and provides training and mentorship to other support representatives. He is known as a resident “expert” for all things Flow-Cal. Aside from work, Jeff stays busy focusing on health and fitness with a 5 a.m. workout regimen and CrossFit training.
Ryan has been focused on customer service since graduating high school. While attending Ohio State University, he worked as an on-site consultant for the student computer center. As a Sr. Support Representative, Ryan’s goal is top-notch customer service: every customer is treated fairly, all issues are addressed swiftly and exceptionally. To him, customer support is helping customers feel satisfied with their experience. In his spare time, Ryan is a jeweler and a painter.
John earned his Information Technology degree from University of Houston – Clear Lake. John revels in the satisfaction of solving customer issues and strives to resolve problems in a timely manner. He makes sure each customer receives the solution needed and is completely satisfied with the support received. John likes to study and read books on astronomy and enjoys going on cruises.
Anh joined Flow-Cal after receiving his Bachelors of Science degree in Computer Information Systems. He says that customer support means helping to make the customer’s life easier by providing excellent assistance when called upon. He also enjoys the unique problems that are presented daily and how it challenges him to find innovative solutions. Anh likes to spend his free time playing video games, working out, and traveling to new places.
Before working in Customer Support, Casey had been with Flow-Cal for 8 years as a software tester and a software developer, where she used her Computer Science degree. For her, customer support is being able to help the customer in an efficient, friendly manner. What she likes most about support is the chance to help customers resolve their issues. She enjoys listening to the Houston Symphony, going to Las Vegas, and participating in 5K walks/runs.
Martinique Johns came to Flow-Cal with a technical background, and is a graduate from the University of Texas at Austin with a Bachelor’s of Science and Arts in Mathematics. Marti continuously strives to learn all she can about Flow-Cal’s products to be a knowledgeable asset to her team and our customers. She believes in going above and beyond to satisfy customer needs, and makes sure to remain positive and dependable while resolving issues. Though her job is primarily technical in nature, Marti enjoys creative hobbies at home such as drawing, painting, cooking and baking while spending time with family, friends and her pets.
Tuan came to Flow-Cal with prior customer service experience working in IT at University of Houston, where he received his Bachelor’s degree in Management Information Systems. In Flow-Cal support, he likes the customer interaction and team collaboration. He also finds excitement in resolving real-time issues. Outside of Flow-Cal, Tuan likes to attend concerts, enjoys art and exploring Houston and it’s restaurant scene, since he is a huge foodie.